Where do you deliver to?

We are very happy to supply customers both in the UK and overseas. All parcels are delivered by Royal Mail and there are options at checkout for first and second class post and tracked and signed for (UK) and standard and tracked and signed for for international customers.

Our prices do not include VAT as we are not VAT registered, but please be aware that your shipment may be subject to import duties, taxes or expenses to comply with local regulatory requirements. It is impossible for us to predict or plan for such expenses so you will be responsible for payment of these in addition to the price of delivery. Please contact your local customs office or taxation authority for further information before placing an order and be aware that it is possible your parcel may have been opened and inspected by customs officials on route.

How long will I have to wait for my order?

We will endeavour to process your order on the same day, but please bear in mind we are a small company and this is not always possible. If we are on holiday, or away from the office , we will place a notification on the site so that you are aware that there may be a longer wait than usual for your goods.

If an item is particularly urgent, we would ask that you notify us by email and we may be able to prioritise your parcel.

Please note that we do not make a profit on what we charge for postage. We aim to do this at cost, but that the price quoted includes both postage and packing.

Can I return my purchase if I’m not happy?

We hope that you will be pleased with your purchase, but if there is any issue with your order please get in touch with us as soon as possible and we will try and resolve it. If an item is faulty, damaged or not as described then we will of course accept responsibility and replace that item. Postage will also be refunded under these circumstances. You have 30 days to return it in its original condition and packaging. Once your return is received we will send you an email to let you know that we have received it and confirm or reject your application for a refund. If it is confirmed, we will issue you a credit to your payment card within five working days.

If you have purchased your item online, then you are legally entitled to cancel your order up to 7 working days after you have received it, whatever the reason, unless they have been peronalised to you. The way to do this is to email us (sarah@asilkenthread.co.uk) or send us a letter (A Silken Thread, 41 Mattthews Chase, Binfield, Berkshire, RG42 4UR) as soon as possible. Please include your name, address, the name or description of the goods and your order reference number. When we get this we will contact you to arrange return of the goods, which you must pay at your own cost. The goods must reach us in their original condition with their original packaging and invoice.

Can exchange an item?

We are only able to offer exchanges on items that are faulty, damaged or not as described. In exceptional circumstances and at our discretion, we may be able to exchange an item if requested.

How can I pay?

Payment can be made by any major credit or debit card. Alternatively, a secure payment link can be sent to you for a bank transfer, but this must be requested by email to sarah@asilkenthread.co.uk.

Can I make a comment or complaint?

If you have a comment, concern or complaint about any of the items you have purchased from us, please contact us via email at sarah@asilkenthread.co.uk or by mail to A Silken Thread, 41 Matthews Chase, Binfield, Berkshire, RG42 4UR.