Privacy Policy 2 — A Silken Thread

Privacy Policy

A Silken Thread is committed to your right to privacy and to keeping your personal information secure.

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?
How do we collect your data?
Squarespace Analytics
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
Cookies. What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us

What data do we collect?

Our Company collects the following data:

Personal identification information, which may include name, email address, phone number, and postal address

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
Sign up to our Newsletter

Squarespace Analytics

The A Silken Thread website uses Squarespace Analytics. This is a reporting platform that gives insight into how the site is performing. Such as details of visitors and how they interact with the site through visual reports on statistics like page views, conversion, sales, referrers, and popular content.

Analytics includes revenue, conversion, and cart abandonment data for the on-line store.

How will we use your data?

We collect your data so that we can:

Process your order and manage your account.
Email you with special offers on other products and services we think you might like.
Include you on our Newsletter mailings if you have opted to receive these

We will not share your data with any other organisations.

How do we store your data?

We securely store your data at A Silken Thread, Binfield, Berkshire.

We will keep your data for as long as is required to fulfil your order and for up to two years thereafter. Once this time period has expired, we will delete your data from our mailing lists and customer records database.

Marketing

We operate a marketing mailing list, principally for the purpose of our newsletter service.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please e-mail us.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to us processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: sarah@asilkenthread.co.uk

Cookies. What Are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. They are useful because they allow a website to recognise a user’s device. They do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. Cookies are placed on your device by the website you are on (first-party) or by another domain/website (third party)

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our website
Functionality
Analytics

The A Silken Thread website is hosted by Squarespace Inc. Squarespace uses some necessary cookies because they allow visitors to navigate and use key features on the A Silken Thread Web Site. These cookies vary from site to site depending on the features and include Functional and Required Cookies.

A Silken Thread disables collecting these cookies from visitors until they accept this in our cookie banner.

What types of cookie do we use?

The following lists the cookies and purpose that may be used as shown on the Squarespace website and where the most up to date list can be found at: The cookies Squarespace uses – Squarespace Help

Name

Purpose, type, and duration

_acloggedin

· Supports login by Scheduling client if the client has an account.

· Cookie

· January 1, 2025

_client_acloggedin

· Supports login by Scheduling client if the client has an account.

· Cookie

· January 1, 2025

algoliasearch-client-js

· Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster.

· localstorage

· Persistent

AWSALB, AWSALBCORS

· Improves performance in Scheduling by using one server for the duration of the session.

· Cookie

· 1 week

CART

· Shows when a visitor adds a product to their cart

· Cookie

· 2 weeks

CHECKOUT_WEBSITE

· Identifies the correct site for checkout when Check out on your domain is disabled.

· Cookie

· Session

Commerce-checkout-state

· Stores state of checkout while the visitor is completing their order in PayPal

· session storage

· Session

Crumb

· Prevents cross-site request forgery (CSRF).

· Cookie

· Session

hasCart

· Tells Squarespace that the visitor has a cart

· Cookie

· 2 weeks

Locked

· Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

· Cookie

· Session

PHPSESSID

· Securely authenticates a visitor during their checkout in Scheduling.

· Cookie

· 1 month

RecentRedirect

· Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

· Cookie

· 30 minutes

remember_client

· Remembers Scheduling client’s login details if they have an account.

· Cookie

· 365 days

siteUserCrumb

· Prevents cross-site request forgery (CSRF) for logged-in site users.

· Cookie

· 3 years

SiteUserInfo

· Identifies a visitor who logs into a customer account

· Cookie

· 3 years

SiteUserSecureAuthToken

· Authenticates a visitor who logs into a customer account

· Cookie

· 3 years

Squarespace-announcement-bar

· Prevents the announcement bar from displaying if a visitor dismisses it

· local storage

· Persistent

Squarespace-likes

· Shows when you've already "liked" a blog post.

· local storage

· Persistent

Squarespace-popup-overlay

· Prevents the promotional pop up from displaying if a visitor dismisses it

· local storage

· Persistent

ss_sd

· Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions.

· Cookie

· Session

Test

· Investigates if the browser supports cookies and prevents errors.

· Cookie

· Session

· Allows a Scheduling client’s appointments to display correctly based on their time zone preferences.

· local storage

· Persistent

Cross-site request forgery (CSRF)

CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Analytics and Performance Cookies

We use Squarespace Analytics and Performance cookies to collect information about how visitors interact with the site. Storing these cookies is how Squarespace populate the data for Squarespace Analytics.

Cookie Name

Duration

Purpose

ss_cid

2 years